RETURNS / EXCHANGES
Yes, we will gladly process a request for an exchange or a return for store credit only. Before sending an order back for return or exchange, please contact us within 7 days of package delivery. Please be sure to include your order # in the inquiry. Packages sent without first contacting us will not be accepted. Items to be returned or exchanged must be in perfect, new condition with all original tags attached. CERTIFIED, must receive the returned item within 7 days of the return authorization.
If the product you received did not fit to your liking you may exchange it for a new size. In the event the new size you would like is not in stock, you may exchange your order for another product of the same value or store credit. In the event the new item you request is of less value, you will receive a gift card compensating for the difference in item value. We do not process cash returns.
For any returned or exchanged items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. We do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to CERTIFIED.
RETURN / EXCHANGE PROCESSING
Once an item that has been sent back is received by our facility, please allow 1-3 business days to process packages. After processing and determining the condition of the returned item, the new item will be mailed back to you free of charge or a CERTIFIED Gift Card will be emailed to you for store credit, depending on the initial request. The store credit will only include the cost of the item(s) and any applicable taxes paid. Initial shipping charges are not credited. Store credit does not expire and can be used towards any future purchase.
SALE / FINAL ITEMS
Sale items are final and may not be exchanged or returned. Due to health and safety reasons, we do not offer exchanges or returns on socks, masks, or undergarments. Sales are final on these items as well.
Due to the quick nature of our fulfillment process, we do not allow cancellations once the order has been placed. We kindly ask for you to please be sure of the items in your cart before checking out. We do our best to ship all packages within the first 2-4 business days of your order date, but in the event that we do not fulfill this obligation in a timely manner and your order has not shipped within 14 days, you may reach out to customer service to request a cancellation.